Terms 

Terms and Conditions

 

Last updated: May 28, 2026

 

Please read these Terms and Conditions carefully before using Our Service.

 

Interpretation and Definitions

Interpretation 

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms and Conditions:
    •    Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Tree Care UK.
    •    Country refers to the United Kingdom.
    •    Service refers to the Website and all tree care services provided by the Company.
    •    Website refers to Tree Care UK, accessible from the Company’s official website.
    •    Device means any device that can access the Service such as a computer, mobile phone, or tablet.
    •    Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
    •    You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service

Acknowledgment

These Terms and Conditions govern the use of this Service and form the agreement between You and the Company.

 

By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms, You may not access or use the Service.

 

You confirm that You are at least 18 years old or have permission from a parent or legal guardian to use Our Service.

 

Your use of the Service is also subject to Our Privacy Policy, which explains how We collect, use, and protect Your personal data in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.
 

Services

The Company provides tree surgery, tree removal, pruning, hedge trimming, stump grinding, emergency tree work, and related outdoor services.

 

All quotations provided are estimates based on the information available at the time. Final pricing may vary depending on site conditions, access restrictions, safety risks, weather conditions, or additional work requested by the customer.

 

The Company reserves the right to refuse or stop work where safety concerns arise or where conditions differ significantly from those originally agreed.

 

Customer Responsibilities

You agree to:
    •    Provide accurate information regarding the property and requested work.
    •    Ensure safe and reasonable access to the work area.
    •    Inform the Company of any hidden utilities, underground services, or known hazards.
    •    Obtain any required permissions, including neighbour permissions or local council approvals where applicable.

 

The Company shall not be held responsible for delays or additional costs caused by inaccessible areas, hidden hazards, or inaccurate information provided by the customer.

 

Payment Terms

Payment is due upon completion of the agreed work unless otherwise agreed in writing.

 

Late payments may result in additional charges or recovery action in accordance with applicable UK laws.

 

Deposits may be required for larger projects or scheduled works.

Cancellation and Rescheduling

Customers may cancel or reschedule appointments by providing reasonable notice.

 

The Company reserves the right to reschedule work due to unsafe weather conditions, emergencies, equipment failure, or circumstances beyond reasonable control.

 

Deposits may be non-refundable where significant preparation, scheduling, or material costs have already been incurred.

 

Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so under the laws of England and Wales.

 

To the maximum extent permitted by applicable law, the Company shall not be liable for:
    •    Indirect or consequential losses.
    •    Loss of profits, revenue, or business opportunities.
    •    Damage resulting from hidden defects, underground services, unstable trees, or pre-existing property conditions unknown to the Company.
    •    Delays caused by weather, emergencies, or events outside the Company’s reasonable control.

 

The Company carries public liability insurance; however, liability shall be limited to the extent covered under the Company’s applicable insurance policies and UK law.

 

“As Is” Disclaimer

The Service is provided on an “AS IS” and “AS AVAILABLE” basis without guarantees of uninterrupted availability or error-free operation.

 

While We make reasonable efforts to provide accurate information and professional services, We do not guarantee that the Website or Service will always be free from technical issues, interruptions, or inaccuracies.

Links to Third-Party Websites

Our Service may contain links to third-party websites or services not owned or controlled by the Company.

 

We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

 

Termination

We reserve the right to suspend or terminate access to the Service immediately, without prior notice, if You breach these Terms and Conditions or engage in unlawful or abusive behaviour.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in relation to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

If You have a concern or dispute regarding the Service, You agree to first contact the Company and attempt to resolve the matter informally before pursuing legal action.

Severability and Waiver

Severability 

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Failure to enforce any right or provision under these Terms shall not constitute a waiver of such rights.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time. Updated Terms will be posted on the Website with the revised update date.

By continuing to use the Service after changes become effective, You agree to be bound by the revised Terms.

Contact Us

If You have any questions about these Terms and Conditions, You can contact Us: 

By email: ruvim@treecareuk.com

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